The short version, in plain English.

1. What you are renting

Reusable moving crates with secure snap-fit lids and the rolling dollies listed for your package. Crates are delivered clean and ready to pack. Moving labor, transport of packed crates, packing materials and storage are not included.

2. Rental period and extensions

Residential packages include 14 days from the delivery date. You can add time in five-day blocks at the extension price shown for your package (Intro Package $20, Studio $30, Apartment $40, Small Move $55, Family Move $65, Large Move $80, Whole House $95). If crates are not ready for collection on the agreed date, we allow 2 days of grace; after that, each further five-day block is charged at your package’s extension rate to the card on file.

3. Booking, payment and your saved card

Your booking is confirmed the moment your payment goes through on our secure Stripe checkout, and your crates and dollies are reserved for your dates from that point. The price you pay includes the package, any five-day extensions you chose, delivery and pickup fees for your ZIP codes, any rush fee for bookings made with less than 48 hours notice, and sales tax at the rate for your delivery address. Stripe keeps your card on file for this rental. By booking you authorize Totally Boxless to charge that card for five-day extensions you add through your booking page, and for crates or dollies that are not returned or are returned unusable, at the rates in section 6. We never charge the saved card for anything else without asking you first. If a charge to the saved card fails, we will send you a secure payment link instead.

4. Delivery and collection

We deliver empty crates to the address you give us and collect them from the address you give us, within the Greater Charleston service area. You are responsible for access: stairs, elevators, gates, parking and building rules. If we cannot deliver or collect because access was not arranged, a second trip may be charged at our standard delivery rate.

5. Looking after the crates

Crates are for household and office contents. Please do not use them for liquids, hazardous materials, food waste, or as seating or steps. Keep them dry and indoors where possible. Remove all contents and labels before collection.

6. Missing or damaged equipment

A crate that is not returned, or is returned cracked, warped or unusable, is charged at $25. A rolling dolly is charged at $85. Normal wear from ordinary use is never charged.

7. Cancellation and changes

Cancel or change dates free of charge up to 48 hours before your delivery date. Inside that window a $40 late-cancellation fee applies. Contact us as early as you can and we will do our best to move your dates.

8. Your details

We use your name, addresses and contact details only to plan and deliver your rental and to reach you about it. We do not sell or share them. Payment card details are handled by Stripe and never stored by Totally Boxless.

9. Questions

Reach us at hello@totallyboxless.com or (854) 946-4500, or use the contact page.